Module 1: Plan and Prepare
Module 2: Deliver and Adapt
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1. Overview
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2. Deliver & Adapt - A) Engaging the Customer
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2. Deliver & Adapt - B) Gaining Customer Insight
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2. Deliver & Adapt - C) Effective Listening and Showing Understanding
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2. Deliver & Adapt - D) Offering Solutions
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2. Deliver & Adapt - E) Gain Agreement & Commitment
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3. Key Learning from Module 2
Module 3: Evaluate and Learn
Quiz
The Next Step
